Accessibility Statement

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Please contact us if you have an accessibility query including:

• If you are experiencing issues with accessing information or using the website

• If you find an accessibility problem not listed on this statement

• If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

If you need information in an alternative format, such as braille or a language other than English:

• Email: alternativeformats@kent.gov.uk

• Call: 03000 421 553.

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Keyboard access

Submenu cannot be opened using keyboard keys such as Enter, Spacebar, or other standard keys. WCAG 2.1 - 1.4.11

FAQ section cannot be navigated or toggled using the keyboard. WCAG 2.1 - 2.1.1

Only the Tab key works for navigation; other standard keys (e.g., arrow keys, Enter, Spacebar) are non-functional. WCAG 2.1 - 2.1.1

After opening the menu with Enter, it is not possible to navigate the submenu using the keyboard. WCAG 2.1 - SC 2.1.1

The website does not include a "Skip to content" link, which is essential for keyboard users to bypass repetitive navigation. WCAG 2.1 - SC 2.4.1

Website Design

Low colour contrast: pink foreground on white background and white on pink bacground (excluding graphic objects and large text)

Low colour contrast: white text over a image background

Input field borders are too thin, making them difficult to distinguish from the background

On-hover or focus state colour does not meet minimum contrast requirements

Focus indicator is not clearly visible; border around the "Electrician" option is too close to the content, same applies to the rest of the options

On-hover colour is pink, which does not meet minimum contrast requirements against the light beige background

Links in content pages are not underlined

Buttons use pink text on white background, and on hover change to pink and white, which do not meet minimum contrast requirements

Form border is thin and blends into the background; hover colour does not meet minimum contrast requirements

The on-hover color when tabbing does not meet the minimum color contrast requirement, making it difficult for keyboard users to perceive focus.

The search bar does not have a visible border plainly and onhover, making it difficult for users to identify the input field.

The sky blue color used on hover against a white background does not meet the minimum contrast ratio, making it difficult to perceive.

The border of the dropdown buttons and search bar is too thin, making it difficult to distinguish the elements.

The "Code of Conduct" link appears three times on the page, which may cause confusion for users.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Videos

The accessibility regulations do not apply to video content published before 23rd September 2020.

All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

• Links to non-KCC websites

• Content/functionality on our website

• Content hosted on other websites, such as social media sites.

This statement was prepared on 2nd October 2025. It was last reviewed on 20th October 2023.

This website was last tested on 2nd October 2025. The test was carried out by Kent County Council.